🇪🇺 Free Worldwide Express shipping with any orders.

Shipping and Returns

1. PAYMENT:

We accept Paypal and any major credit/debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. 

All prices are in EUR (€). 

 

2. SHIPPING, TAXES & VAT:

Please allow 2 to 4 business days for your order to be shipped after payment - no shipping will be made on Saturday, Sunday or Holidays. 

  • EUROPEAN ORDERS (EU):
    • We offer free UPS shipping on all European orders. Estimated delivery time of 2-5 business days depending on location. Shipping from Spain.
    • When ordering within EU, VAT/tax and duties are included in the given price. No other tax or import duty will be applied to orders shipped within European Union.
    • For expedite deliveries please contact us at info@cueroandmor.com and we can arrange different options for you to choose from.
  • INTERNATIONAL ORDERS (Outside EU)
    • We offer free TNT Express shipping on all International orders. Estimated delivery time of 3-5 business days depending on location. Shipping from Spain.
    • When ordering outside EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
  • USA ORDERS
    • To order from USA please visit our USA online store: us.cueroandmor.com where all prices are in USD and include any applicable US tax or import duty.

    3. RETURNS & EXCHANGES:

     

    • EUROPEAN ORDERS (EU):
        • Returns and exchanges are accepted. You have 14 days upon reception of your order to request a return. Please send an email to info@cueroandmor.com with the Subject "Return Request" and your order number to receive a Return Authorization (RA) number.
        • With the RA Number you will receive return address and instructions. You will need to provide tracking number of the shipment to CUEROANDMOR.
        • The return must include all the signature packaging material, including CUEROANDMOR gift box, dust-bag and any other additional packaging included in the original order.
        • The item must be new and unused with all the applicable hangtags attached to it.
        • All shoes should be tried on on a carpeted, clean surface, as shoes with any sign of wear or marked soles will not be accepted for a return.
        • Once the package has been received, inspected and accepted we will proceed with the return. Reimbursing full cost of the original order minus a restocking fee.
        • Upon receiving the package, CUEROANDMOR will determine if the returned items are in as-new condition. No return will be accepted if returned items have been visibly used, soiled or damaged by the customer, this use and damage rendering the product unsuitable for sale.
        • If CUEROANDMOR does not accept the returned item for the above reasons, the item will be then returned to the customer at his or her own expense.

       

          • INTERNATIONAL ORDERS (Outside EU):
            • At this time all international orders are final sale.

           

          4. FINAL SALE:

          All sale items purchased at 40% off or more are FINAL SALE, and not eligible for return or exchange.